D2C · Food & Beverage

D2C Food & Beverage Brand

Subscription-led scale for a premium wellness-food brand

Client name under NDA · Numbers are real
Who they are

The client

A premium D2C wellness-food brand (healthy snacks + functional beverages, Rs 400-900 AOV). D2C + Zepto / Blinkit / Instamart + Amazon Fresh. Starting revenue Rs 25L/month. Perishable inventory and premium pricing made unit economics fragile.

The challenge

What was broken

  • Repeat rate 22% — hurting LTV in a subscription-friendly category
  • Zepto / Blinkit visibility uneven, varied daily
  • Premium pricing not justified in creative — buyers compared to mass brands
  • Subscription had launched but attach rate stuck at 2%
  • Perishable inventory + ad spend not matched to shelf-life windows
What we did

The work — in 7 moves

No fluff. Each move came with its own KPI + attribution trail.

Subscription relaunch

Concern-led bundles (energy, immunity, gut health, sleep). 20% subscribe-and-save. From 2% to 55% attach rate over 10 months.

Flavor-cohort retargeting

Meta custom audiences by SKU + flavor profile. Cross-sell within flavor family, not whole catalog.

Chef UGC + nutritionist content

2 named nutritionist partners. Chef recipe Reels. Educates on functional ingredients + value justification.

Quick-commerce ad optimisation

Zepto / Blinkit / Instamart spend concentrated in 10 AM to noon window (when SKUs are in-stock + visible).

Bundle-based AOV uplift

D2C only. Bundle-of-3 at 15% off, bundle-of-6 at 22% off. Lifted D2C AOV from Rs 650 to Rs 1,180.

WhatsApp refill + feedback flows

7-day post-delivery feedback. 21-day refill nudge. 45-day winback.

Festive gifting campaigns

Diwali, Rakhi, Christmas corporate gifting. 18% of annual revenue from gifting SKUs.

The numbers

What changed

Measured against baseline, verified in CRM + attribution infrastructure.

2.4xBlended ROAS
3xMonthly revenue (Rs 25L -> Rs 75L)
55%Subscription attach (from 2%)
+68%Quick-commerce revenue lift
Rs 1,180D2C AOV (from Rs 650)
18%Revenue from gifting SKUs
Duration: 14 months, ongoing Team: 4-person ITD pod (strategy, performance, quick-commerce, WhatsApp) Confidentiality: Client name under NDA

Why is the brand name withheld?

Most of our D2C clients prefer confidentiality — especially while they are still scaling. On a 30-minute discovery call we can share the brand name, named references, and additional metrics under NDA.

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