D2C · Skincare

D2C Skincare Brand

Scaled from Rs 15L to Rs 2 Cr / month in 24 months

Client name under NDA · Numbers are real
Who they are

The client

A clean-beauty, concern-led D2C skincare brand (acne + oily skin) based out of India Tier-1. 45 SKUs across cleansers, serums, moisturisers, SPF. Shopify, in-house CX, strong product-market fit on concern-led acne range. Starting revenue Rs 15L/month when the engagement began.

The challenge

What was broken

  • ROAS stuck at 1.9x and refusing to move despite doubling spend
  • Meta CPL climbed from Rs 180 to Rs 320 in 6 months
  • Repeat purchase rate at 18% — nowhere near category benchmark for skincare
  • No subscription programme, no WhatsApp automation
  • No attribution infrastructure — nobody could tell what was actually working
What we did

The work — in 7 moves

No fluff. Each move came with its own KPI + attribution trail.

Attribution rebuild

CRM-first + Meta CAPI + Google Enhanced Conversions + WhatsApp CTWA tracking. Everything downstream optimised against real LTV + CAC + cohort data instead of platform-reported ROAS.

Creative velocity 3-5x

30 ad units in 6 weeks vs 8 before. Concern-specific, ingredient-specific, creator-UGC. First and biggest lever on CPL in month 1-6.

Subscription programme

Launched on Recharge + 20% subscribe-and-save. Scaled from 0 to 30% of active customers over 18 months.

WhatsApp retention

Cloud API + 6 flows: welcome, abandoned cart, post-purchase, refill, winback, concern-consult. Later expanded to 15 flows.

SEO silo build

60 pages across concern / ingredient / skin-type / routine / budget dimensions. Compounded month 12 onward.

Derm + creator programme

2 dermatologist partners + 25 creators/month. Branded Content Partner whitelisting on Meta.

GCC expansion

Launched Dubai + Abu Dhabi + Riyadh + Jeddah with trilingual creative, ESMA/SFDA compliance, Snapchat-dominant creative, local creator sourcing.

The numbers

What changed

Measured against baseline, verified in CRM + attribution infrastructure.

13xMonthly revenue (Rs 15L -> Rs 2 Cr)
2.5xROAS lift (1.9x -> 4.8x)
-56%Meta CPL (Rs 320 -> Rs 140)
48%Repeat rate (from 18%)
4 monthsPayback (from 10)
+GCC15% of revenue from Dubai, Abu Dhabi, Riyadh, Jeddah
4.2xLTV / CAC (from 1.6x)
22%Organic revenue (from 3%)
Duration: 24 months, ongoing Team: 6-person ITD pod (strategy, performance, creative, SEO, WhatsApp, GCC) Confidentiality: Client name under NDA

Why is the brand name withheld?

Most of our D2C clients prefer confidentiality — especially while they are still scaling. On a 30-minute discovery call we can share the brand name, named references, and additional metrics under NDA.

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